Outbound calls
Customised outbound services, just for you.
We make sure we allocate the time and processes that enable us to understand exactly who you are and what you need.
Find out moreHow we stand out from the rest.
Our call centre operatives are well-versed in answering everything from common queries to individual complaints. We're here to help with our expert customer service and have over ten years of experience and a proven track record with businesses of all sizes and across a range of sectors. Our in-house grading system ensures strict quality control and regular training guarantees our operatives are entirely up to date on all the essential information they need to deliver your telephony service.
We use state-of-the-art technology and provide our call centre services with specially designed software that allows our operatives to outshine all our industry peers. We can monitor analytics and data metrics in real-time to ensure we get the best results, always focusing on delivering an outstanding ROI for you. Let Forge Solutions be your one-stop for all of your call centre needs.
Inbound calls
Your brand, with our high-quality customer service.
With our inbound call centre services, we combine our expert team of call handlers with your company to enhance your brand values and provide an excellent and trusted quality of service.
Find out moreOverflow Call Handling
Seamlessly integrating with your team to manage workflow.
Struggling to cope with demand? Let us take care of your overflow and help you sustain the quality your customers expect.
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Virtual Receptionist for SME’s
Free up your time with our unique telephony services.
Let us handle your calls while you focus on what you do best – running your business. Our unique and tailored virtual receptionist solutions screen the calls you don't want to clear the path for a more productive day.
Bureau Call services
Bureau call handling packages tailored to you and your business.
We have a proven track record in enhancing the package of services that you can offer – let us introduce you to our bureau call services.
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Campaign Services
Whatever your campaign, we can help.
From product launches and sales campaigns to lead generation and more, our experienced call centre team can help you push any campaign.
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Managed Business Line
Take the heat off your personal number and choose a managed business line.
Set up a managed business line for business communications that are better all-round. Separate work and home with a business line that goes straight to your mobile.
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