We’re a call centre that do things differently.
Using state of the art technology, we provide our call centre services with specially designed software that allows our operatives to outshine all our industry peers.
Find out how
Forge Solutions
Why choose us?
State-of-the-art technology.
We provide our call centre services with specially designed software that allows our operatives to outshine all our industry peers.
Tailored call centre solutions.
We meet the needs of your customers whilst keeping the day to day demands of your business at the forefront of our efforts.
Proven track record.
We are confident our call centre can cater to your business model whilst offering increased flexibility, scale and capacity.
LEADERS IN CALL CENTRE SOLUTIONS
What we do.
Outbound.
Our call centre operatives cover a wide range of outbound calls such as Data Validation, Data Gathering, Query Resolution, Lead Generation, Document Acquisition and many more.
Bureau.
Having worked with several companies to provide bespoke Call Centre support, we have a proven track record in enhancing the package of services that you can offer.
Inbound.
We work closely with you to shape the content of how we handle your calls and, with our expert statistical analysis, we are confident our call centre can provide the right number of operatives whilst maintaining high-quality customer services.
Campaign.
Our Call Centre is your oyster! Talk to us about how you can get the best out of your product through anything from one off related phones services, lead generation, cold calls and B2B sales.
Overflow.
Struggling with Peak Call Time coverage? Choose what hours you need the extra coverage for and let our call centre lift the burden for you.
Virtual Receptionist Service for SME's.
Tired of having to always take calls whilst you try to run and expand your business? With our unique use of telephony, we can set up your own line, syphoning away the calls whilst providing diary services.
We give your business an edge over your competitors.
£50 PCM PA Support Pack
With our personal assistant support pack, you get the benefits and features you need to keep your business connected.
- Geographic local number / 033 number
- Call recording
- CRM integration
- Call and message forwarding
- Diary management
- 1 hour free talk time
Who we are.
At Forge Solutions, we redefine call centre services with state-of-the-art technology and tailored solutions. Our expert team ensures every call is handled professionally, helping businesses never miss an opportunity, enhance customer satisfaction, and drive growth. From small enterprises to large corporations, Forge Solutions is your partner in achieving seamless and efficient communication.
Find out more